Virgin Trains apologises for sexist response to passenger’s complaint

Virgin Trains has apologised after its official Twitter account compounded a customer’s complaint about sexist language by asking whether she would prefer to be called “pet” or “love”.

Emily Cole tweeted that she had been “dismissed with that hideously patronising word … honey” by a train manager, after attempting to discuss a problem.

Virgin Trains East Coast replied: “Sorry for the mess up Emily, would you prefer ‘pet’ or ‘love’ next time?”


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