Counselling service walks away from national assault hotline 1800 RESPECT over privacy concerns

The specialist trauma counselling service contracted by national sexual assault hotline 1800 RESPECT has withdrawn from the service over concerns that private contractor Medibank Health Solutions could not guarantee confidentiality or quality of care.

1800RESPECT is Australia’s national telephone counselling service for victims of sexual assault and domestic violence. The withdrawal of the trauma counsellors employed by RDVSA is the latest controversy to plague the national hotline, which has been accused of compromising the quality of responses since the service was streamlined last year with the aim of improving response times.

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