The bank was moved to act on the matter after discovering that 8000 customers had used the message field accompanying bank transfers to send abusive messages to their partners – with CEO Matt Comyn saying the program would help tackle one of Australia’s “hidden epidemics”.
Financial abuse is a form of family violence – often found along with other forms of abuse – where an abuser uses power to deny and control their partner’s access to household money.
Source: Victims offered more support as pandemic sparks rise in financial abuse